SHIPMENTS
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Shipments will be made after receipt of payment. The package will travel with GLS or Poste Italiane couriers, which will deliver within 24/72 H, except for particular problems. Fees will be calculated based on the weight or volume of the box. Shipping cost € 8.00 ​​
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For those interested in purchasing bijoux, this advantageous rate is in effect: 6.00 Euros for one or more bijoux
Write to me at cristina.garreffa@alice.it or on whatsapp to be able to use it.
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RETURNS
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RETURNS / REPLACEMENT OF INTACT GOODS
To exercise the right of withdrawal, the Customer must request authorization within 10 working days of receiving the order with the purchase receipt. After this period, we cannot provide for the exchange or refund. Shipping costs are charged to the customer.
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RETURNS / REPLACEMENT OF DAMAGED GOODS
In the event of broken or damaged goods by the Courier, the Customer, in order to exercise the right of reimbursement or replacement, must immediately report any damage by attaching "photos" that certify the damage to the products, in the absence of photos and our tax receipt, not we can guarantee refund or replacement. The return costs are charged to the customer.
The report must be sent by e-mail to the following address: cristina.garreffa@alice.it ​
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PROCEDURE TO BE CARRIED OUT:
Contact cristina.garreffa@alice.it via the following e-mail indicating the item to be returned.
Our customer service will respond and give you the authorization to proceed.
Re-pack the goods in the state of delivery, in the same way in which they were received, respecting the same assembly, if they are fragile products, they must be properly packaged to avoid damage.
You will receive by e-mail the instructions and the return form, fill in all the fields and attach it to the return
You will be sent an e-mail confirming receipt of the returned goods in the warehouse, also informing you about shipping times or any refunds.
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We wish to inform you that EU Reg. 2016/679 ("European regulation on the protection of personal data") provides for the protection of persons and other subjects and respect for the processing of personal data. Pursuant to art. 13, therefore, we provide you with the following information: this application collects some Personal Data of its Users.
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DATA PROCESSING HOLDER
Maria Cristina Gareffa
For the company: The Charm of Vintage
Via Galimberti, 6 | 13900 Biella
Tel: +39 349 830 7173
VAT number: 000000000000000
CF: .........................................
Email of the owner: cristina.garreffa@alice.it
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PAYMENTS
Post Pay
HEAD THE PAYMENT TO GARREFFA MARIA CRISTINA
TAX CODE: GRR MCR 82A60 A859S
NUMBER: 5333171126374103
Wire transfer:
BANK TRANSFER TO POSTE ITALIANE SPA IN THE HEAD OF GARREFFA MARIA CRISTINA
IBAN: IT18S3608105138260358060369
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Upon delivery
For cash on delivery with payment on delivery, shipping costs start from a minimum of Euro 10.00 depending on the destination and the volume of the box. Contact us at the email address: cristina.garreffa@alice.it for more information.
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